How We Grade Device Condition
We grade every device using a simple system, so you know exactly what to expect before you buy.
Our grades only describe cosmetic conditions. All devices we sell are fully tested and fully functional.
How we inspect each device
We inspect devices closely under bright light .
We check the screen, body/frame, buttons, battery, and ports for signs of wear.
We separate cosmetic wear from functional issues.
If a device doesn’t pass our functional tests, it’s either repaired or recycled responsibly.
Our Grading Standards
Excellent
Good
Proven
Overall look
Clean and barely used. No major cosmetic issues.
No major cosmetic or
functional issues.
Screen
No visible scratches in the active display area. Possibly 1–2 tiny marks around the bezel area.
At most, 1–2 tiny marks
around the bezel that
you’d only see if you go
looking for them.
Body & Frame
No dents or bends.
No visible pitting, chips,
or discoloration.
Ports may show minimal wear.
Functionality
Fully functional and
tested, ready to use
out of the box.
Usually looks nearly new. No or few noticeable marks on the screen. No dents or major wear.
Overall look
Clearly used but well cared for.
No functional issues.
Screen
May have light hairline scratches.
Scratches should be hard to see when the screen is on.
May have specks of dust; not usually noticeable during normal use.
Body & Frame
A few light scratches are possible.
No dents or bends.
Minimal wear around ports, with no exposed metal.
Functionality
Fully functional and tested.
Light wear from normal use. Small, faint scratches are possible. No dents. Fully functional.
Overall look
Noticeable signs of use.
Screen
Moderate to heavy scratching is possible.
Scratches and any tiny chips should not significantly affect usability.
Small, edge-area white spots may be present.
Body & Frame
Small dents are allowed.
Scratches with exposed metal are allowed.
Pitting and visible wear around ports are allowed.
Functionality
Fully functional and tested.
Noticeable wear, including scratches and small dents. May have visible marks, but everything works as expected.
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Protection Plans Available
Frequently Asked
Questions
What do the condition grades mean?
We grade every device based on its cosmetic appearance, not its functionality. All devices we sell are fully tested and fully functional regardless of grade. Our three condition tiers — Excellent, Good, and Proven — describe how the device looks, so you can choose the option that fits your priorities and budget. You'll see the condition grade listed on each product page. For a full breakdown of what to expect at each tier, see our grading chart above.
What about battery health?
We test battery performance as part of our inspection process. While batteries naturally degrade with use, we aim to offer devices with batteries that support normal daily use.
What if the condition doesn't match what I expected?
We do our best to grade every device accurately, but if you feel the cosmetic condition of your device doesn't match the listed grade, please reach out to us.
How long does shipping take?
We offer free ground shipping on all orders. Most orders ship within 2 business days and typically arrive within 7 business days, depending on your location. Premium shipping options are available on most orders. You'll receive tracking information once your order ships.
What's included with my purchase?
Each product listing specifies what's included. In most cases, devices come with a compatible charger. Check the product page for details on what ships with your device.
What if something goes wrong with my device?
Every device comes with our 90-day limited warranty. If your device has a functional issue within the warranty period, contact our support team and we'll work with you to find a resolution.
Do you offer protection plans?
Yes. For added peace of mind, we offer optional Accidental Damage Protection plans that extend coverage beyond the standard warranty. You can add a protection plan during checkout. Visit our Accidental Damage Protection page for details on what's covered.
How are devices tested before they're sold?
Every device goes through our multi-point inspection process before it's listed for sale. We test core functions, including the screen, battery, buttons, ports, cameras, speakers, and connectivity, to help ensure the device is ready for everyday use. If a device doesn't pass our testing, it's either repaired or recycled responsibly.