Frequently Asked Questions

About Our Devices

Many of our devices are education-model iPads, MacBooks, and Chromebooks sourced from school districts. These are the same durable, reliable models that schools trust for daily student use. We also source select devices from other verified channels.

Yes. Every device we sell is tested and verified to be fully functional before it ships. Our condition grades (Excellent, Good, and Proven) describe cosmetic appearance only — not functionality.

No. Every device is wiped clean and reset to factory settings before it's listed for sale. When you receive it, you'll set it up fresh — just like a new device.

A refurbished device is a previously used product that has been professionally inspected, tested, and restored to full working condition. It's not the same as "used" — every device we sell goes through our multi-point inspection before it's listed.

We grade every device based on how it looks, not how it works. Excellent means near-new appearance. Good means light signs of normal use. Proven means noticeable cosmetic wear at a lower price. All grades are fully functional. You'll see the grade on each product page, and you can review the full breakdown on our Grading Standards page.

We test battery performance as part of our inspection process. While batteries naturally degrade with use, we aim to offer devices with batteries that support normal daily use.

Orders & Shipping

Each product listing specifies what's included. In most cases, devices ship with a compatible charger. Check the product page for details on what comes with your specific device.

Yes. Once your order ships, you'll receive a tracking number by email. You can also track your order through your account.

We offer free ground shipping on all orders. Most orders ship within 2 business days and typically arrive within 7 business days, depending on your location. You'll receive tracking info once your order ships. Paid expedited options are also available.

More Questions

Clear grading system with transparent condition grade and data-backed diagnostics proving device condition

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